Mindjet MindManager FAQsHave a question not explained below? Open a Sales Support Ticket »
WHAT LEVEL OF SUPPORT CAN I EXPECT?
When you purchase MindManager from Mindsystems, you are automatically covered by a comprehensive level of support. Our premium technical support service, Mindsystems One®, is included for new and existing Mindsystems customers purchasing MindManager. It provides an extra level of protection to help enhance the value of your purchase. Benefits of enrolment include unlimited re-installs, downloads and access to priority L2/L3 Support Engineers for technical support.
WHAT HAPPENS AFTER I PURCHASE?
Software licenses are sent to you by email after your payment is cleared. In many cases this process is handled automatically, however if you are ordering multi user licenses, upgrading or further verification is required, then please anticipate a slight delay of 2 business hours up to a maximum of 1 business day (for complex orders). This software has a 30 day trial period in which it functions as a fully fledged version. If your order is mission critical, we strongly recommend making your purchase several days before the end of your trial to avoid any order processing related disruption to your work. If you already have the software installed then it is usually just a matter of inputting the license codes to fully activate the software. Your licenses and downloads are then automatically backed up in your Mindsystems Account. Should you need to access them quickly again in the future, you just need to log in and view your Account Dashboard.
After purchasing our system will notify you of the details and provide all the required instructions to get you up and running. The Mindsystems team process orders rapidly and we strive to deliver the fastest possible service at all times, but if there are any delays our team will notify you and take all necessary steps to expedite your order. For any order processing / pre-sales questions or to track an order, please open a Support Ticket »
CAN I RESET OR REINSTALL MY LICENSE LATER ON?
Yes. Mindsystems covers you will full support to reset, re-download, reinstall and move ownership of your software license at any stage in the future. This is part of your Mindsystems One® coverage. To reset a license or move to a new PC, please open a Support Ticket »
IS THERE A REFUND OPTION?
MindManager purchases made via Mindsystems are covered by a 30 day full refund policy. Software that has been activated using an issued license certificate and installed on more than 1 PC may not be eligible for a refund unless a LDD (License Destruction Declaration) is signed by the end user. You are recommended to take advantage of the 30 day free trial period before making a purchase, as this will help you determine the software's suitability for your needs. Consultation, training or support related services are non-refundable. Refunds are returned to the originating card or payment service only, or can be exchanged for products/services of a similar value. Refunds will be processed in the currency they where charged in. We do no compensate for fees imposed by your bank or currency fluctuations that may impact your individual banking arrangements.
HOW ARE PAYMENTS HANDLED?
We accept payment using Visa, MasterCard, Amex, PayPal or Bank Transfer. We bill in either Australian Dollars or United States Dollars, depending on your preference and/or location. We do not currently impose processing surcharges to any of our payment methods, including American Express.
CAN I GET A CUSTOM SOLUTION?
Absolutely, in fact this is our speciality and a cornerstone of our long-term reputation as a value added provider. Mindsystems has been deploying custom solutions and training for more than 15 years. We provide expert advice to users across the globe, and we would be happy to chat with you about the best solution for your needs. Please open a Support Ticket »
WHAT IF I HAVE FEEDBACK?
The Mindsystems team are open, friendly and receptive to all feedback. We highly value all feedback, both positive and negative, because we see it as an opportunity to refine our service to you. Our management structure is flexible and nimble, so if there is an improvement to be made, rest assured your voice will be heard and action will be taken. If you've seen something you like, tell us about it also, so we know how to continue serving you best. Please open a Support Ticket »