Premium SupportMindsystems One® is our premium support service. As a member, you gain access to the fastest and most reliable business grade support possible. All new or upgraded licenses receive Mindsystems One® membership for 2 years from the date of purchase, unless opted out. Paid subscription and maintenance plan customers receive Mindsystems One® membership ongoing.
Dedicated Software EngineersAs a Mindsystems One® member you are supported by qualified Software Engineers who understand the software from both a technical and user perspective. Mindsystems One® membership provides you with a same business day SLA for new support tickets. Our Software Engineers are available Monday to Saturday 8am - 7pm AEST, and as a valued Mindsystems One® member, your support tickets will be given priority attention.
Mindsystems One Benefits
Unlimited re-downloading of supported software versions.
Your tickets are given priority, with faster escalation to L2/L3.
Your licenses are backed up securely in your Account Dashboard.
Reinstall support for new computers or hardware failure.
Direct support from level 2 engineers for usage questions.
Training package discounts.
Access to exclusive Mindsystems One® discounts.